Refund Policy
Plain-language rules for when and how we return your money.
Last updated: August 2026
1. Our Promise
We would rather have a happy client than keep your money. This policy explains, plainly, when refunds are available for WebCraft SA templates and services.
2. Full Refunds
You receive a full refund if you cancel before we start working on your order, or if we are unable to deliver the agreed scope for reasons within our control.
3. Partial Refunds
If work has started and you cancel, we refund what you paid minus the fair value of work already completed and minus third-party costs we cannot recover, such as:
- Domain registration fees once the domain is registered.
- Hosting fees for the period already activated.
- Advertising spend already paid to ad platforms.
- Design and development hours already spent, billed at our standard rate.
4. Non-Refundable Items
Third-party costs listed above are non-refundable once incurred. Completed yearly periods of an active package are non-refundable after the first 14 days, except as required by law.
5. 14-Day Fix Window
If something we delivered does not match the agreed specification, tell us within 14 days of delivery and we will fix it free of charge. That is usually faster and better than a refund — for both sides.
6. How to Request a Refund
Send your request via WhatsApp at +966 53 291 7178 or through the contact page, including your order reference. We acknowledge within 2 business days and, once approved, return the money to the original payment method within 7–14 business days.
7. Your Statutory Rights
Nothing in this policy reduces any right you have under the laws of the Kingdom of Saudi Arabia, including e-commerce consumer protection rules where applicable.