+966 53 291 7178 Sun–Thu · 9:00–18:00 (KSA) Saudi Arabia EN العربية
WEB CRAFT SA

Frequently asked questions

The questions we get asked most, answered properly.

Including the ones where the honest answer is that nobody can promise what you are hoping for.

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Working together

Cost, timelines and how projects run.

Pricing & process

Cost and process

How much does a website cost in Saudi Arabia?

Market rates for a professionally built bilingual business website in the Kingdom generally sit in the low thousands to seven or eight thousand riyals, with e-commerce stores higher and enterprise projects considerably higher. What you actually pay depends on scope: the number of pages, whether Arabic and English are both needed, whether there is e-commerce, whether the design is bespoke, and whether content has to be produced.

We do not publish a price list, because a number without a scope misleads both sides. You will receive a written quotation with a fixed figure and the assumptions it rests on.

Why can I find a website for 500 riyals elsewhere?

Because it is a different product. That price buys a template with your logo in it, minimal configuration, no Arabic layout work, no performance work, no SEO foundations and generally no support after delivery. For a personal page or a temporary landing page, that can be a completely reasonable choice.

For a business relying on the site for enquiries, the gap shows up later: slow loading, a broken Arabic version, form messages that never arrive, and nobody to call.

How long does a project take?

It depends on scope, and on how quickly content and approvals come back from your side. A focused website is usually weeks rather than months. What we commit to is a timeline in writing, with the assumption it depends on, and a message from us if it moves rather than silence.

Do I pay everything upfront?

Usually not. Project work is typically staged across agreed milestones, and retainers are billed monthly in advance. The payment schedule is set out in the written scope before anything starts.

What do you need from me to get started?

The most useful things are: your business name and city, whether you hold a Commercial Registration, your domain and hosting status if you have a website, any existing Google or social accounts, and a realistic idea of your budget range. You do not need a formal brief — we will structure the scoping conversation.

Do you work with clients outside Saudi Arabia?

Our focus is Saudi Arabia and we are built around this market — the language, the platforms, the payment methods and the compliance environment. We do occasionally work with businesses in the wider Gulf, and we will be straightforward if a project is outside what we do well.

Can I get a fixed quote before the project starts?

Yes. Once we understand the scope, we provide a written quotation with deliverables and timing. Any extra work is discussed and quoted before it is added.

A useful next step

Want a clear project estimate?

Tell us your business, city and what you need. We’ll explain the scope before any work begins.

Talk through your project

Websites & design

Websites and design

Will my website be in Arabic and English?

Yes, if you need both — and most Saudi businesses do, because customers arrive through both languages. The Arabic version is designed rather than mirrored: right-to-left reading order, Arabic typography with correct line height, and Arabic content written for Saudi readers.

Can I update the website myself afterwards?

Yes. We configure a content management system and give you a handover session plus written instructions. If you would rather not manage it, maintenance is available.

Does the website belong to me?

Yes. The domain, hosting, files and administrative access are in your name. We do not retain control of client websites as a way of enforcing a support contract.

Will it work on mobile?

It is built mobile-first. In Saudi Arabia the majority of visits come from phones, so layouts are tested from 320px upward and on real devices rather than only in a desktop browser preview.

Can you connect Mada and STC Pay?

Yes, through approved local payment providers. You need your own merchant account with the provider — the account and the funds stay in your name — and we configure and test the integration before you take live orders.

Do you offer maintenance?

Yes, as a separate monthly arrangement covering software and security updates, backups, uptime monitoring, small content changes and email support. It is optional.

Can you update or rebuild a website I already have?

Often, yes. We review the current site first, identify content and URLs that need to carry over, then agree on the redesign, migration and any redirects in the written scope.

SEO & visibility

Search visibility

Can you guarantee I will rank first on Google?

No. Google's own documentation states that local and organic rankings depend on relevance, distance and prominence, and that results vary between searchers, devices and locations. Nobody can guarantee a position, and anyone who does is either misleading you or planning to resell advertising as 'guaranteed SEO'.

What we commit to is defined monthly work, honest reporting on what changed, and an early warning if something is not producing movement.

How long before SEO shows results?

Technical fixes can produce movement within weeks because they remove obstacles. Meaningful organic growth on competitive terms generally takes months and compounds. A new website should not expect substantial organic traffic in its first few months, regardless of who built it.

Should I do SEO or paid advertising?

They answer different questions. Paid advertising buys attention now and stops when the budget stops — right if you need customers this month. SEO builds a position that persists after the work — right if you are building over a year. Most established businesses end up running both.

Do you do SEO for Salla and Zid stores?

Yes, within the platform's limits. Work concentrates on product and category content, Arabic titles and descriptions, internal linking and Merchant Center where relevant. We will be clear about what the platform does not let us control.

What about Google Business Profile?

It is a separate service, and for businesses with premises it is often the highest-return starting point because it puts you in front of people already nearby and already searching. Verification in Saudi Arabia uses postcard, phone or video — Google decides which, and we prepare you for it.

Do you optimise for Arabic searches in Saudi Arabia?

Yes. We research the Arabic terms local customers actually use and plan the page structure and metadata for Arabic search. We do not translate keywords word for word or promise a ranking.

Related services

Improve your search visibility

Marketplaces & social

Marketplaces and social media

Can you open an Amazon.sa or Noon seller account for me?

We prepare your documents to the platform's exact requirements, complete the registration under your identity, and support you through verification. We cannot guarantee approval — that is the platform's decision based on your documents and your business. We also cannot and will not register accounts using documents that are not yours or bypass verification in any way.

Do I need a Commercial Registration to sell online in Saudi Arabia?

For business seller accounts on Amazon.sa and Noon, yes — both require a valid trade licence or Commercial Registration. Amazon.sa has an individual route but it is limited to Saudi nationals. More broadly, online commercial activity in the Kingdom generally expects a CR, and Maroof verification requires either a CR or a valid freelance document.

What is Maroof, and do I need it?

Maroof is the Ministry of Commerce platform that verifies online stores. Registration is free and done through Nafath or Absher. It is not a seller account — it is a trust verification for your own store, and its badge is something Saudi customers actively look for. We include it in store setup because verified stores convert better.

Which social platform should I advertise on in Saudi Arabia?

Snapchat and Instagram are usually the strongest starting points for consumer-facing businesses in the Kingdom, with TikTok strongest for reach and product discovery. X suits announcements and B2B. Running one platform properly beats spreading a modest budget across five.

Is my advertising budget included in your fee?

No. Ad spend is paid by you directly to the platform from your own payment method, so you see exactly what was spent. Our management fee is invoiced separately and covers planning, creative direction, setup, optimisation and reporting.

Who owns the ad account and the seller account?

You do — in every case. Ad accounts, Business Manager, pixels, audiences, seller accounts and platform logins stay in your name, and we work inside them with the permissions you grant. If you stop working with us, you keep everything including the historical data.

Can you create Arabic content for social campaigns?

The project scope can include Arabic-first copy and creative for the Saudi audience, with English where useful. Ad spend remains separate unless the written quotation says otherwise.

Trust & ownership

Trust, ownership and what we will not do

Can you share client case studies or references?

Yes, upon request. Because we regularly sign non-disclosure agreements (NDAs) with clients to protect their competitive strategies and commercial data, we share relevant references and case studies privately after understanding your specific requirements.

How can I review examples of your work?

During our initial scoping conversation, we will walk you through live, relevant examples of our web builds, Arabic and English design systems, and marketplace setups tailored to your specific industry.

Who owns the work you produce?

You do, on final payment. Files, code, content and assets are yours. Third-party licences you hold in your own name — domains, hosting, payment gateways, platform subscriptions — remain yours throughout.

Is my data safe with you?

We ask for the minimum access needed and prefer to work inside accounts you own rather than holding copies of your credentials. We do not sell or share client data, and we do not add tracking beyond standard analytics without telling you.

Do you sign NDAs?

Yes, if you need one, particularly if the work involves unreleased products or sensitive commercial information. Send yours or ask for ours.

What happens if something goes wrong?

We fix it. If a form stops delivering, a page breaks after an update, or something we built does not behave as agreed, that is our problem to resolve. For anything outside a support arrangement, we will tell you what the fix costs before doing it.

Can I review the work before the website goes live?

Yes. We review the work at agreed stages, collect your feedback and agree on the launch checklist and timing before publishing.

More about us

Know who you’re working with

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WhatsApp Fastest route — tap to chat Phone +966 53 291 7178 Email info@webcraftsa.com
Working hours Sun–Thu · 9:00–18:00 (KSA)
Service area All regions of Saudi Arabia

Before you write

Have these ready and we can give you a clear answer in the first reply:

  • Your business and your city
  • Whether you hold a Commercial Registration (CR)
  • Whether a website or seller account already exists
  • The platform you are targeting, if any

Ready to scope a project?

Tell us what you need and we will come back with a written scope, a timeline and a fixed price.

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